Customer Success Manager (all genders)

Permanent employee, Full-time · München

About this role

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals and doctors to provide their patients with the best possible care.

Whether you're a seasoned expert or a rising star looking for new challenges, to continue shaping the future of healthcare, we are looking for a Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.

Your Responsibilities

Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling 
Be in charge of categorizing, prioritizing and responding to incoming customer feedback via our central feedback tool Jira Service Management
Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success
Help to continuously improve internal processes & tooling to ensure best possible customer support and play an active role in the growth of our customer success team
Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders
Collect feedback and proactively monitor and analyze customer specific data to develop strategic action plans for upselling opportunities and identify churn risks
Create training materials for our customers

Your Qualifications

Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector 
Successfully completed business, medical or technical studies or equivalent educational background
Ability to support multiple customers and manage different internal and external stakeholders
Very good communication skills and ability to present complex issues in an understandable way
Solution-oriented mindset & focus on getting things done
Excellent oral and written communication in German and good in English

Your Benefits

A flexible as well as results-oriented working environment and trust-based working hours  
A variety in your tasks and the opportunity to take ownership
An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios
Ability to gain valuable hands-on experience in a startup backed by top European VCs
Attractive salary and virtual company shares
A monthly meal allowance up to 75 euros, the cost coverage of the Germany ticket (Deutschlandticket), and other additional benefits, such as UrbanSportsClub membership, a bike leasing program and corporate benefits

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About us

Working at Avelios means having a direct impact on improving our healthcare system and the quality of patient care. Our software is being used by doctors and nurses to treat patients in the best hospitals in Germany. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths.

Are you a talented, ambitious and impact-driven individual who wants to make a difference? Then what are you waiting for, apply now and join our team!

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Your application!

We appreciate your interest in Avelios Medical. Please fill in the following short form to finish your application. Should you have any difficulties in uploading your files, please contact us by mail at recruiting@avelios.com.