Customer Success Manager (all genders)

Permanent employee, Full-time · München

About this role
Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals and doctors to provide their patients with the best possible care.  
Whether you're a seasoned expert or a rising star looking for new challenges, to continue shaping the future of healthcare, we are looking for a Customer Success Managerto work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.  
Your Responsibilities
  • Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling  
  • Be in charge of categorizing, prioritizing and responding to incoming customer feedback via our central feedback tool Jira Service Management  
  • Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success  
  • Help to continuously improve internal processes & tooling to ensure best possible customer support and play an active role in the growth of our customer success team 
  • Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders 
  • Collect feedback and proactively monitor and analyze customer specific data to develop strategic action plans for upselling opportunities and identify churn risks 
  • Create training materials for our customers 
Your Qualifications
  • Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector  
  • Successfully completed business, medical or technical studies or equivalent educational background 
  • Ability to support multiple customers and manage different internal and external stakeholders 
  • Very good communication skills and ability to present complex issues in an understandable way 
  • Solution-oriented mindset & focus on getting things done 
  • Excellent oral and written communication in German and good in English
Your Benefits
  • A flexible as well as results-oriented working environment and trust-based working hours   
  • A variety in your tasks and the opportunity to take ownership 
  • An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios 
  • Ability to gain valuable hands-on experience in a startup backed by top European VCs   
  • Attractive salary and virtual company shares 
  • A monthly meal allowance up to 75 euros, the cost coverage of the Germany ticket (Deutschlandticket), and other additional benefits, such as UrbanSportsClub membership, a bike leasing program and corporate benefits
About us

Working at Avelios means having a direct impact on improving our healthcare system and the quality of patient care. Our software is being used by doctors and nurses to treat patients in the best hospitals in Germany. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths.

Are you a talented, ambitious and impact-driven individual who wants to make a difference? Then what are you waiting for, apply now and join our team!

Your application!
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