(Senior) Customer Success Manager (f/m/d)

Permanent employee, Full-time · München

About this role
Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals, doctors & nurses to provide their patients with the best possible care. 
To continue to shape the future of healthcare, we are looking for a (Senior) Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.
In this role, you will
  • Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling 
  • Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders
  • Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success
  • Collect feedback and proactively monitor and analyze our customer specific data sets to develop strategic action plans for upselling opportunities and identify churn risks
  • Visualize and present key performance metrics to customers to build a success story and convey the value propositions that ensure customer satisfaction and renewal
  • Create training materials for our customers
What you offer
  • Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector 
  • Successfully completed technical, scientific, medical or business studies
  • Ability to manage multiple projects with different internal and external stakeholders
  • Very good communication skills and ability to present complex issues in an understandable way
  • Solution-oriented mindset & focus on getting things done
  • Excellent oral and written communication in German and good in English
What you get
  • High flexibility, variety in your tasks and the opportunity to take ownership
  • Ability to gain valuable hands-on experience in a startup backed by top European VCs 
  • Motivating work environment with a diverse team that enjoys working together
  • Chance to shape significant parts of our customer growth story 
  • Many perks & benefits as well as a great office in the heart of Munich 
  • A competitive salary plus a virtual stock option package
About us
Working at Avelios means having a direct impact on improving our healthcare system and the quality of patient care. Our software is being used by doctors and nurses in the best hospitals in Germany such as the LMU clinic. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. Now is the perfect time to join our young and diverse team. We’re hiring talented, ambitious and impact-driven individuals who want to make a difference. Do you want to be one of them?
Your application!
We appreciate your interest in Avelios Medical. Please fill in the following short form to finish your application. Should you have any difficulties in uploading your files, please contact us by mail at ​recruiting@avelios.com.

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