Working Student Customer Success (all genders)

Working Student, Part-time · München

About this role

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals and doctors to provide their patients with the best possible care.

To continue to shape the future of healthcare, we are looking for a Working Student Customer Success (all genders) to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.

Your Responsibilities

Support within all aspects of customer success from initial implementation, onboarding and training to continuously engaging and upselling 
Contribute to categorizing, prioritizing and responding to incoming customer feedback via our central feedback tool Jira Service Management
Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success 
Help to continuously improve internal processes & tooling to ensure best possible customer support
Collect customer feedback and proactively analyze customer specific data to derive ideas and solutions from it
Support creating training materials for our customers

Your Qualifications

Studies in Business, Medical or Informatics
First experience in a customer-related role is a plus
Ability to support multiple customers and manage different internal and external stakeholders
Very good communication skills and ability to describe and present complex issues in an understandable way
Solution-oriented mindset & focus on getting things done
Excellent oral and written communication in both German and English

Your Benefits

A flexible as well as results-oriented working environment and trust-based working hours
A variety in your tasks and the opportunity to take ownership
An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios
Ability to gain valuable hands-on experience in a startup backed by top European VCs
Promotion of your personal development and high chances of being full-time employed if the collaboration is successful
A monthly meal allowance up to 75 euros, and Corporate Benefits gives you access to discounts from a wide range of providers in various areas

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About us

Working at Avelios means having a direct impact on improving our healthcare system and the quality of patient care. Our software is being used by doctors and nurses to treat patients in the best hospitals in Germany. We are growing fast and want to keep expanding our team and business to fundamentally digitize healthcare for the better. We appreciate different backgrounds and see diversity as one of our strengths.

Are you a talented, ambitious and impact-driven individual who wants to make a difference? Then what are you waiting for, apply now and join our team!

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Your application!

We appreciate your interest in Avelios Medical. Please fill in the following short form to finish your application. Should you have any difficulties in uploading your files, please contact us by mail at recruiting@avelios.com.